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Aquarist Forums => Equipment / DIY => Topic started by: KLKelly on August 05, 2008, 10:21:17 AM

Title: Coralife light won't turn on
Post by: KLKelly on August 05, 2008, 10:21:17 AM
Our coralife quad light over our 15 gallon nano isn't working.  The fans are working.  Any ideas?

Do these lights only last six months?
Title: Re: Coralife light won't turn on
Post by: BigDaddy on August 05, 2008, 11:13:06 AM
It shouldn't... but you may have a bad bulb.  Is the unit itself only 6 months old?
Title: Re: Coralife light won't turn on
Post by: KLKelly on August 05, 2008, 11:21:39 AM
I bought it a couple of months before we set up the aquarium - so I think I bought it end of November.
Title: Re: Coralife light won't turn on
Post by: dan2x38 on August 05, 2008, 12:05:32 PM
Quote from: BigDaddy on August 05, 2008, 11:13:06 AM
It shouldn't... but you may have a bad bulb.  Is the unit itself only 6 months old?

One burned out bulb would only affect all the tubes if it was wired in serial? Kerrie call Tech Support they are a good company.
Title: Re: Coralife light won't turn on
Post by: KLKelly on August 05, 2008, 12:45:49 PM
Its a wierd light.  I'll call support now.

Thanks.
Title: Re: Coralife light won't turn on
Post by: KLKelly on August 05, 2008, 12:54:20 PM
Of course none of the numbers in the papers in the box work.

Any ideas what the support number is?  One of the numbers the lady gave me is 800-255-4527 which doesn't work.

This is frustrating.
Title: Re: Coralife light won't turn on
Post by: dan2x38 on August 05, 2008, 01:07:09 PM
Sorry I looked online I couldn't find the number... :( Maybe call BA online customer support they might be able to help or give a number?
Title: Re: Coralife light won't turn on
Post by: KLKelly on August 05, 2008, 01:11:03 PM
Re: coralife tech support

I found this post on nano reef and called this number and actually they put me through to Rob anyhoo.
Rob Moneyhan

Central Aquatics

Product Lines Tech Support Lead

Phone# 1-800-255-4527 or 1-414-423-8544 ext. 1215

Fax# 1-800-398-0396 or 1-414-421-4195



He said from the kent marine website that the emails go directly to him.

He actually was very pleasant to talk to and I told him I would put feedback on here for everyone.  It was a great experience.  The bulbs are all white (no black) so he thinks its a ballast and will be sending one out under warranty.

Thanks for the suggestion on calling them.
Title: Re: Coralife light won't turn on
Post by: dan2x38 on August 05, 2008, 01:13:40 PM
She shots she scores... ;) congrats! Hold on to that number!
Title: Re: Coralife light won't turn on
Post by: KLKelly on August 05, 2008, 01:16:40 PM
I posted the number on here with key words in case any one needed it in the future - save them some time : )

I think we'll buy a bulb for it too in case that ever goes we won't have to wait days for it to be delivered when we need it.
Title: Re: Coralife light won't turn on
Post by: BigDaddy on August 11, 2008, 11:06:51 AM
Yeah, Coralife support is pretty good

I bought a USED 36 inch PC light and then fans had died.  They replaced 'em for me for free, even though I wasn't the original buyer
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