Aquarist Forums => Equipment / DIY => Topic started by: dan2x38 on June 17, 2010, 11:00:22 PM
Title: Hydor Evolution Power Head Problem
Post by: dan2x38 on June 17, 2010, 11:00:22 PM
The new Hydor Evolution may have an issue. When they restart the impeller might go in reverse. This is fixed by contcating them for a bushing. Here is the email: send them your address, ph. num. & name they will send you the bushing.
Title: Re: Hydor Evolution Power Head Problem
Post by: dan2x38 on June 29, 2010, 03:16:58 PM
Hydor replied to my email asked me how many units I had I told them I need 2 bushings. Yesterday they sent me 6 only took 4 days after I replied.
Title: Re: Hydor Evolution Power Head Problem
Post by: Severum on June 29, 2010, 04:10:51 PM
That sounds like pretty darn good customer service!
Title: Re: Hydor Evolution Power Head Problem
Post by: Rybren on June 29, 2010, 04:54:46 PM
They sent me 4 bushings instead of 2, but it took 6 weeks. The first shipment "got lost in the mail." When I finally contacted them to say that I hadn't received the bushings, they sent out a second package that arrived a few days later.