I can't figure out how to open the part - but I suspect it looks like this inside: https://farm6.staticflickr.com/5272/6910646438_72a99ffbce.jpg notice how the teeth on the gears can break.
I guess I should be more careful...
Title: Re: Broken Eheim part
Post by: Richard on February 08, 2015, 07:28:08 AM
Recently had a similar problem with an Eheim canister filter. If the LFS can't get the replacement part for you, I ordered online from www.eheimparts.com it was here in 4 to 5 days.
Title: Re: Broken Eheim part
Post by: Dxpert on February 08, 2015, 09:33:30 AM
When you ordered from eheimparts.com did you have to pay any extra fees or duty?
The part is 32.03 + 7.00 shipping = 39.03USD = 48.89CAD
I pulled open the part to see what was broken: (https://www.ovas.ca/forum/proxy.php?request=http%3A%2F%2Fi.imgur.com%2FYpyyIJUm.jpg&hash=e03983db274f3a31a5407c6e2a42baf5a9fb15b4) (https://www.ovas.ca/forum/proxy.php?request=http%3A%2F%2Fi.imgur.com%2F0EVSB9Lm.jpg&hash=61eefb3aeeca4ee797c4d5e00d981e0881c692d7) (https://www.ovas.ca/forum/proxy.php?request=http%3A%2F%2Fi.imgur.com%2FdaLVVsQm.jpg&hash=e2b6238738b95f1257708e0a9a640f163194851b)
You can see the two teeth on the gears that broke. In the last picture you can see the clips that release the housing.
I might fix it with a few pex ball valves like this: http://www.lowes.ca/pex-crimp-fittings/apollo-cpxv3434-34-in-dia-brass-pex-ball-valve-crimp-fitting_g1191195.html
I would leave the Eheim valves in the open position and attach the ball valves just above the assembly.
Title: Re: Broken Eheim part
Post by: lucius on February 08, 2015, 10:15:52 AM
Not familiar with Eheim so is this it? If so, the store should be able to order it for you.
Title: Re: Broken Eheim part
Post by: Richard on February 08, 2015, 10:37:29 AM
The part was about $7 and I paid $4 postage. All US so I am sure I will see the exchange rate on my c/c!
Title: Re: Broken Eheim part
Post by: charlie on February 08, 2015, 12:48:35 PM
Probably better ordering from Eheim & while at it buy 2. Errol Just saying - once a member had an emergency & needed a Eheim part, the local stores could not help him but the Point Claire Big Al`s offerd to give him the much needed part from a New in stock filter while he paid for the par & they replaced it when it came in ...... Think our local stores will help that way?, worth a try.
Title: Re: Broken Eheim part
Post by: zolta on February 08, 2015, 06:55:55 PM
email ehiem first. tell them what happened in detail and add the pics if you can they may decide that it is covered and the part my be free.
Title: Re: Broken Eheim part
Post by: wolfiewill on February 08, 2015, 10:04:41 PM
If Big Al's orders the part it will take on the order of 2 to 3 weeks from my experience. I'm going to order an Eheim filter part tomorrow. For a Pro II, probably a 2026. I'm going through https://www.eheimparts.com/index.php. But I'm in no rush and will stipulate regular post for delivery. I don't ever want UPS to deliver from the states. They add a huge mark up.
Title: Re: Broken Eheim part
Post by: exv152 on February 08, 2015, 11:20:04 PM
I think Eheim North America ships out of Canada if I'm not mistaken, Montreal in fact.
Title: Re: Broken Eheim part
Post by: Dxpert on February 09, 2015, 08:36:19 AM
Wolfiewill - Want to split on shipping? I can order both or you can order both, I'm okay either way.
I emailed and got a very quick response from Jenny. She confirmed that no extra tax/duty will be added. She also said that the parts ship from Champlain NY.
I broke the old part a little more to make it "work" again. I broke off the rest of the teeth from the gear and removed the arms that pop out of the unit. I then aligned the ball valves to be always open. I'm going to keep the old part as a spare - I could add a few external ball valves from any hardware store if I need it in future. Here is a picture of how I "fixed" it.